FAQ

Frequently Asked Questions

Below you’ll find answers to common questions about ordering clothing from Valyo Dublin.

How long does delivery take? Orders are usually processed and dispatched within 1 to 2 business days. In total, most orders arrive within approximately 8 to 15 business days from the date the order is placed. Delivery times are estimates and may vary due to carrier delays, public holidays, customs processing, severe weather or other circumstances outside our control. For more detailed information, please refer to our Shipping Policy.

Do you offer free shipping? We offer free standard shipping on all orders delivered within Ireland. Please check our Shipping Policy or the checkout page for the most up-to-date information.

Where is Valyo Dublin based? Valyo Dublin is an online fashion store serving customers in Ireland. We sell exclusively online and do not operate a physical retail store or walk-in customer service location.

What if I receive a damaged or faulty item? If your item arrives damaged, faulty, incorrect or not as described, contact us as soon as possible. Please include your order number, a description of the issue and clear photographs where relevant. We will review your request and provide an appropriate remedy in accordance with your legal rights. This may include a refund, replacement or another suitable solution. Full details are available in our Return and Refund Policy.

Can I cancel my order after placing it? Contact us as soon as possible if you need to cancel or change your order. We may be able to make changes before the order has been processed or dispatched. Once an order has been processed or shipped, it normally cannot be stopped. You may still return eligible products after delivery in accordance with our Return and Refund Policy and your statutory cancellation rights.

What is your return policy? You can notify us that you wish to return an eligible item within 14 days from the date you receive your order. You will then have a further 14 days to send the item back. Products should normally be:

  • Unworn and unused beyond a reasonable try-on

  • In their original condition

  • Returned with all original tags, labels, packaging and accessories where possible

  • Free from signs of wear, washing, stains, perfume, damage or alteration beyond reasonable inspection

Different rules apply where an item is faulty, damaged, incorrect or not as described. Please review our Return and Refund Policy for the complete conditions and return instructions.

When will I receive my refund? Once we receive and inspect your returned item, we will process an approved refund to your original payment method. Refunds are normally processed within 7 business days after approval. Your bank, card issuer or payment provider may require additional time to display the refund in your account. Where statutory cancellation rights apply, refunds will be handled within the legally required timeframe.

How do I choose the right size? Each product page should include a size guide, measurements or fitting information to help you select the most suitable size. We recommend:

  • Checking the size chart for the individual product

  • Comparing the measurements with clothing you already own

  • Considering whether you prefer a fitted or relaxed fit

  • Contacting us before ordering if you need additional sizing information

Can I exchange an item for a different size or colour? Exchanges may be available where:

  • The item is returned within the applicable return period

  • The item meets our return conditions

  • The requested replacement is in stock

Contact us before returning the item so we can confirm availability and provide the correct instructions. If the requested replacement is unavailable, you may return the original item for a refund in accordance with our Return and Refund Policy.

Do you ship internationally? We currently accept orders for delivery within Ireland only. Orders may be processed or dispatched through our international fulfilment network before being handed to a local delivery carrier in Ireland. We do not currently offer delivery to countries outside Ireland. For the latest delivery information, review our Shipping Policy or check the available options during checkout.

Will I have to pay customs duties or import fees? Orders may be processed through international fulfilment partners. Customs duties, taxes or import fees may apply in some circumstances depending on the origin of the parcel and applicable Irish regulations. Any charges that could apply will be handled in accordance with the information shown at checkout and our Shipping Policy.

Do you have a physical store? No. Valyo Dublin is an online-only fashion store. We do not operate a physical retail shop, showroom or walk-in customer service location.

Can I place a bulk or group order? Contact our customer service team before placing a large order for an event, organisation or group. We will confirm:

  • Product availability

  • Expected processing and delivery times

  • Available sizes and colours

  • Whether any quantity limits or discounts apply

How can I track my order? Once your order has been dispatched, you will receive a shipping confirmation email. Where tracking is available, this email will include a tracking number or tracking link. Tracking information may take some time to update after dispatch.

What should I do if my tracking says delivered but I have not received my parcel? Check:

  • The delivery address on your order

  • Safe places around your property

  • Whether another person at the address accepted the parcel

  • Any delivery notice from the carrier

  • The latest tracking updates

If you still cannot locate the parcel, contact us with your order number and tracking information.

Can I change my delivery address? Contact us immediately at info@valyodublin.com if you notice an error in your delivery address. We may be able to update the address before the order is processed. We cannot guarantee address changes after an order has been processed or dispatched.

How can I contact customer support? You can contact our customer service team by email or through the contact form on our website.

  • Store Name: Valyo Dublin

  • Email: info@valyodublin.com

  • Customer Service Hours: Monday to Saturday, 9:00 AM – 5:00 PM (Irish Time)

We aim to respond to emails within 48 hours.