Return and refund policy

RETURN AND REFUND POLICY

Return and Refund Policy We want you to feel confident when shopping at Valyo Dublin. If something does not work out, our returns and refunds process is designed to be clear and straightforward. Nothing in this policy limits or excludes your statutory consumer rights under Irish law.

14-Day Return Period You can notify us that you wish to return an eligible item within 14 days from the date you receive your order. You will then have a further 14 days to send the item back. For most eligible online purchases, you do not need to provide a reason for cancelling.

Items should meet the following conditions:

  • Items must be unworn and unused beyond a reasonable try-on

  • Items should be returned in their original condition

  • Original tags, labels, packaging and accessories should be included where possible

  • The item must not show signs of wear, washing, damage, stains, perfume or alteration beyond reasonable inspection

You may inspect the item as reasonably necessary to establish its nature, characteristics and functioning. You may be responsible for any reduction in value caused by handling beyond what would normally be permitted in a physical shop. Our customer support team can guide you through the return process.

Return Costs

Defective / Wrong / Damaged Items If your item is faulty, damaged on arrival, not as described or not what you ordered:

  • We will cover all reasonable return shipping costs

  • We will provide the remedy required under applicable consumer law

  • This may include a refund, repair or replacement, depending on the circumstances and your legal rights

If you report a qualifying fault within 30 days of receiving the product, you may be entitled to reject the item and request a full refund. Please contact us as soon as possible with your order number, a description of the issue and clear photos showing the problem. The currency applicable to this policy is EUR. We do not charge any restocking fees.

Change of Mind / Doesn’t Fit / Not Your Style If you decide that the item is not right for you due to its size, colour, style or personal preference:

  • You are responsible for the direct cost of returning the item

  • You are responsible for any customs clearance fees, import duties or related charges applied to the return shipment

  • The item must meet the applicable return conditions

  • The return must be sent to the return address provided by our customer support team

When you exercise your statutory right to cancel within the legal cooling-off period, we will refund the cost of the least expensive standard delivery method offered for your order. Additional delivery costs resulting from your choice of an upgraded, express or premium delivery method are not refundable beyond the cost of standard delivery.

How to Return an Item

1. Contact Us Email us at info@valyodublin.com with your order number and the reason for your return. For statutory cancellations, you do not need to provide a reason. A clear statement confirming that you wish to cancel the contract is sufficient. Please contact us before sending the item so that we can provide the correct return address and instructions. The return address may differ from the address shown on your parcel.

2. Prepare Your Parcel Repack the item securely. Where applicable, include the original packaging, tags, labels, accessories and documents. You are responsible for taking reasonable care of the item until it is returned.

3. Send It Back Follow the instructions provided in our return confirmation email. The applicable return address and instructions will be provided after we receive your return request. Please do not send the parcel before receiving these instructions.

We strongly recommend using a tracked shipping service and keeping proof of postage. We cannot issue a refund for a returned item that we do not receive unless you can provide valid evidence that it was sent to the correct return address.

Refunds Once we receive your return, we will inspect the item and confirm whether it meets the applicable return conditions. Approved refunds will be issued to the original payment method unless you expressly agree to another method. Refunds are normally processed within 7 business days after the returned item has been received and inspected.

Where you exercise your statutory right to cancel, reimbursement will be made without undue delay and no later than 14 days after the date you notify us of your decision to cancel. We may withhold the refund until we have received the returned goods or until you provide valid evidence that the goods have been sent back, whichever occurs first. Your bank, card issuer or payment provider may require additional time to display the refund in your account after we have processed it.

Exchanges If you would like to exchange an item for a different size, colour or product, please contact us first. We will confirm whether the requested replacement is available and explain the exchange process. If the replacement item is unavailable, you may return the original item for a refund in accordance with this policy. Your statutory rights remain unaffected.

Order Cancellations If you need to cancel your order, please contact us as soon as possible at info@valyodublin.com. We will attempt to cancel the order before it is processed or dispatched. If the order has already been processed or shipped, it cannot normally be stopped and must be handled through the return process after delivery. This does not affect your statutory right to cancel an eligible online purchase within the applicable cooling-off period.

Non-Returnable Items Certain items may be excluded from change-of-mind returns where permitted by law. This may include:

  • Personalised or made-to-order products

  • Sealed products that are not suitable for return for health protection or hygiene reasons after the seal has been broken

  • Items that deteriorate or expire rapidly

Underwear, swimwear, earrings, beauty products, hair accessories or similar hygiene-sensitive products are only excluded where the legal hygiene exemption applies, such as where a protective hygiene seal has been removed or broken. Any applicable return restriction will be clearly stated in the product description before purchase. These restrictions do not apply where an item is faulty, damaged, incorrect, not as described or where applicable consumer law gives you a right to return it.

Questions & Extra Help If you have any questions about returns, refunds or exchanges, you can contact our customer service team directly.

  • Store Name: Valyo Dublin

  • Email: info@valyodublin.com

  • Customer Service Hours: Monday to Saturday, 9:00 AM – 5:00 PM (Irish Time)

We aim to respond to all emails within 24 to 48 hours.