Return and refund policy
REFUND POLICY
This page describes our Return and Refund Policy.
We want you to feel confident when shopping at Valyo Dublin. If something does not work out, our returns and refunds process is designed to be clear and straightforward.
Nothing in this policy limits or excludes your statutory consumer rights under Irish law.
30 Day Return Period
You can request a return within 30 days from the date you receive your order.
This 30-day return period is offered in addition to your statutory rights. For most online purchases, you also have a legal right to notify us that you wish to cancel your order within 14 days of receiving it. You must then return the goods within 14 days after notifying us.
For returns made under our voluntary 30-day return policy, items must meet the following conditions:
Items must be unworn, unused and in their original condition
Original tags, labels and packaging must be included
Any accessories supplied with the item must also be returned
The item must not show signs of wear, washing, damage, stains, perfume or alteration
When exercising your statutory right to cancel, you may inspect the item as reasonably necessary to establish its nature, characteristics and functioning. You may be responsible for any reduction in value caused by handling beyond what would normally be permitted in a physical shop.
Our customer support team can guide you through the return process.
Return Costs
Defective / wrong / damaged items
If your item is faulty, damaged on arrival, not as described or not what you ordered:
We will cover all reasonable return shipping costs
We will provide the remedy required under applicable consumer law
This may include a refund, repair or replacement, depending on the circumstances and your legal rights
If you report a qualifying fault within 30 days of receiving the product, you may be entitled to reject the item and request a full refund.
Please contact us as soon as possible with your order number, a description of the issue and clear photos showing the problem.
The currency applicable to this policy is EUR.
We do not charge any restocking fees.
Change of mind / doesn’t fit / not your style
If you decide that the item is not right for you due to its size, colour, style or personal preference:
You are responsible for the direct cost of returning the item
The item must meet the applicable return conditions
The return must be sent to the return address provided by our customer support team
When you exercise your statutory right to cancel within the legal cooling-off period, we will refund the cost of the least expensive standard delivery method offered for your order.
Additional delivery costs resulting from your choice of an upgraded, express or premium delivery method are not refundable beyond the cost of standard delivery.
For returns made outside the statutory cooling-off period under our voluntary 30-day return policy, original shipping fees are non-refundable unless the item is faulty, damaged, incorrect or not as described.
How to Return an Item
Contact us
Email us at info@valyodublin.com with your order number and the reason for your return.
For statutory cancellations, you do not need to provide a reason. A clear statement confirming that you wish to cancel the contract is sufficient.
Please contact us before sending the item so that we can provide the correct return address and instructions. The return address may differ from the address shown on your parcel.
Prepare your parcel
Repack the item securely. Where applicable, include the original packaging, tags, labels, accessories and documents.
You are responsible for taking reasonable care of the item until it is returned.
Send it back
Follow the instructions provided in our return confirmation email.
The return address may vary depending on your order and will be provided after we receive your return request.
Some returns may need to be sent to an international return facility. The applicable return address and instructions will be clearly provided before you send the parcel.
If the return is caused by a defective, damaged, incorrect or misdescribed item, Valyo Dublin will cover the reasonable return shipping costs.
For change-of-mind returns, you are responsible for the direct return shipping costs unless otherwise stated.
We strongly recommend using a tracked shipping service and keeping proof of postage. We cannot issue a refund for a returned item that we do not receive unless you can provide valid evidence that it was sent to the correct return address.
Refunds
Once we receive your return, we will inspect the item and confirm whether it meets the applicable return conditions.
Approved refunds will be issued to the original payment method unless you expressly agree to another method.
Refunds are normally processed within 7 business days after the returned item has been received and inspected.
Where you exercise your statutory right to cancel, reimbursement will be made without undue delay and no later than 14 days after the date you notify us of your decision to cancel.
We may withhold the refund until we have received the returned goods or until you provide valid evidence that the goods have been sent back, whichever occurs first.
Your bank, card issuer or payment provider may require additional time to display the refund in your account after we have processed it.
If a voluntary return does not meet our return conditions, we may be unable to approve the refund. Our customer support team will contact you and explain the available options.
These return conditions do not affect your rights regarding goods that are faulty, damaged, incorrect, not as described or not fit for purpose.
Exchanges
If you would like to exchange an item for a different size, colour or product, please contact us first.
We will confirm whether the requested replacement is available and explain the exchange process.
If the replacement item is unavailable, you may return the original item for a refund in accordance with this policy.
Your statutory rights remain unaffected.
Order Cancellations
If you need to cancel your order, please contact us as soon as possible at info@valyodublin.com.
We will attempt to cancel the order before it is processed or dispatched.
If the order has already been processed or shipped, it cannot normally be stopped and must be handled through the return process after delivery.
This does not affect your statutory right to cancel an eligible online purchase within the applicable cooling-off period.
Non-Returnable Items
Certain items may be excluded from change-of-mind returns where permitted by law.
This may include:
Personalised or made-to-order products
Sealed products that are not suitable for return for health protection or hygiene reasons after the seal has been broken
Items that deteriorate or expire rapidly
Gift cards
Items specifically marked as final sale under our voluntary return policy
Underwear, swimwear, earrings, beauty products, hair accessories or similar hygiene-sensitive products are only excluded where the legal hygiene exemption applies, such as where a protective hygiene seal has been removed or broken.
Any applicable return restriction will be clearly stated in the product description before purchase.
Non-returnable and final-sale restrictions do not apply where an item is faulty, damaged, incorrect, not as described or where applicable consumer law gives you a right to return it.
Questions & Extra Help
If you have any questions about returns, refunds or exchanges, you can contact our customer service team directly.
Contact Information
Have a question? Contact us by email or through the contact form on our website.
Store name: Valyo Dublin
Email: info@valyodublin.com
Valyo Dublin is operated by
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Customer service hours: 9:00 AM – 5:00 PM (GMT)
Monday to Saturday
9:00 AM – 5:00 PM Irish time
We aim to respond to emails within 48 hours.