Shipping policy
SHIPPING POLICY
At Valyo Dublin, we want every order to be delivered safely, clearly and within the expected timeframe. This Shipping Policy explains where we deliver, how long orders usually take, which shipping costs apply, and what to do if there is an issue with your delivery.
Shipping Locations
This Shipping Policy applies to orders delivered to customers in Ireland.
We currently deliver to the following country:
Ireland
Orders may be processed through our international fulfilment and dispatch network. Depending on the item ordered and the customer’s delivery location, your parcel may be prepared by one of our fulfilment partners before being handed to a local delivery carrier for the final stage of delivery.
Valyo Dublin is an online store and does not operate a physical retail shop or walk-in customer service location.
Handling and Delivery Times
We aim to process and dispatch orders as quickly as possible.
Order cut-off time
Orders placed before 5:00 PM Irish time are usually processed the same business day.
Orders placed after 5:00 PM Irish time, during weekends or on public holidays are usually processed on the next business day.
Order handling time
Orders are normally prepared and dispatched within 1 to 2 business days, Monday to Friday.
Transit time
After dispatch, delivery usually takes around 6 to 12 business days, Monday to Friday, depending on your delivery address, the carrier used and the item ordered.
Estimated total delivery time
Most orders are delivered within approximately 7 to 14 business days from the date the order is placed.
These delivery times are estimates. Delays may occur during busy periods or due to circumstances outside our control, such as carrier delays, customs checks where applicable, severe weather, local disruptions or incorrect delivery information.
Shipping Costs
We offer free standard shipping on all orders delivered to Ireland.
There are no additional shipping charges at checkout unless clearly stated before you complete your purchase.
Delivery Carriers
We work with external fulfilment, shipping and delivery partners to deliver orders to customers in Ireland.
For the final delivery stage, parcels may be handed to local carriers such as An Post or another recognised delivery provider, depending on the delivery address and available shipping network.
The carrier used may vary depending on your order, delivery address and the available shipping route.
Order Tracking
Once your order has been dispatched, you will receive a shipping confirmation email.
Where tracking is available, this email will include a tracking number or tracking link. You can use this information to follow your parcel through the carrier’s tracking page or through the tracking section on our website, if available.
Please allow some time for tracking information to update after dispatch, as carrier systems may not update immediately.
Delivery Issues
If your parcel is delayed, missing, damaged in transit or marked as delivered but not received, please contact us so we can assist you.
Before contacting us, we recommend checking:
Your tracking information
Your delivery address
Safe places around your property
Whether someone else at the address accepted the parcel
Any delivery notice from the carrier
If the issue remains unresolved, please email us with your order number and any relevant details. We will review the situation and contact the carrier or fulfilment partner where needed.
Incorrect or Incomplete Addresses
Please make sure your delivery address is complete and accurate before placing your order.
Valyo Dublin is not responsible for delays or failed deliveries caused by incorrect, incomplete or outdated address details provided at checkout.
If you notice a mistake in your delivery address, please contact us as soon as possible at info@valyodublin.com.
We cannot guarantee that an address can be changed after an order has already been processed or dispatched, but we will do our best to help.
If a parcel is returned due to an incorrect address, refusal of delivery or failure to collect it from a pickup point, any return shipping or re-delivery costs may be deducted from your refund, in line with our Return and Refund Policy.
Failed Delivery or Uncollected Parcels
If a delivery attempt fails or your parcel is taken to a pickup point, it is your responsibility to follow the carrier’s instructions and collect the parcel or rearrange delivery within the stated timeframe.
If the parcel is returned to the sender because it was not collected or delivery could not be completed, please contact us so we can review the next steps.
Additional delivery costs may apply if the order needs to be resent.
Damaged Packages
If your package arrives damaged, please contact us as soon as possible.
To help us resolve the issue, please include:
Your order number
Photos of the damaged packaging
Photos of the damaged item, if the product itself is affected
A short explanation of the issue
If the item is damaged, faulty or incorrect, we will handle the case in line with our Return and Refund Policy.
Customs, Duties and Import Fees
Orders may be dispatched through our international fulfilment network. Customs duties, taxes or import fees may apply depending on the origin of the parcel and applicable Irish regulations.
If any customs duties, taxes or import fees are charged by the local authorities or delivery carrier, these are the responsibility of the customer unless stated otherwise at checkout.
Customs processing may also affect delivery times.
Questions About Shipping
If you have any questions about delivery times, tracking, carriers or shipping costs, you can contact our customer service team directly.
Contact Information
Have a question? Feel free to reach out to us via email or our contact form.
Store name: Valyo Dublin
Email: info@valyodublin.com
Valyo Dublin is operated by
Business Name:
Business Registration Number:
Business Address:
Customer service hours: 9:00 AM – 5:00 PM (GMT)
Monday to Saturday
9:00 AM – 5:00 PM Irish time
We aim to respond to emails within 48 hours.