Shipping policy

SHIPPING POLICY

At Valyo Dublin, we want every order to be delivered safely, clearly and within the expected timeframe. This Shipping Policy explains where we deliver, how long orders usually take, which shipping costs apply, and what to do if there is an issue with your delivery.

Shipping Locations This Shipping Policy applies to orders delivered to customers in Ireland. We currently deliver to the following country: Ireland.

Orders may be processed through our international fulfilment and dispatch network. Depending on the item ordered and the customer’s delivery location, your parcel may be prepared by one of our fulfilment partners before being handed to a local delivery carrier for the final stage of delivery.

Valyo Dublin is an online store and does not operate a physical retail shop or walk-in customer service location.

Handling and Delivery Times We aim to process and dispatch orders as quickly as possible.

  • Order cut-off time: Orders placed before 12:00 PM Irish time, Monday to Friday, are usually processed the same business day. Orders placed after 12:00 PM, during weekends or on public holidays are usually processed on the next business day.

  • Order handling time: Orders are normally prepared and dispatched within 1 to 2 business days, Monday to Friday.

  • Transit time: After dispatch, delivery usually takes around 7 to 13 business days, Monday to Friday, depending on your delivery address, the carrier used and the item ordered.

  • Estimated total delivery time: Most orders are delivered within approximately 8 to 15 business days from the date the order is placed.

These delivery times are estimates. Delays may occur during busy periods or due to circumstances outside our control, such as carrier delays, customs checks where applicable, severe weather, local disruptions or incorrect delivery information.

Shipping Costs We offer free standard shipping on all orders delivered to Ireland. There are no additional shipping charges at checkout unless clearly stated before you complete your purchase.

Delivery Carriers We work with external fulfilment, shipping and delivery partners to deliver orders to customers in Ireland. Our current international shipping partner is YunExpress. For the final delivery stage, parcels may be handed to An Post or another recognised local carrier, depending on the delivery address and available shipping network. The carrier used may vary depending on your order, delivery address and the available shipping route.

Order Tracking Once your order has been dispatched, you will receive a shipping confirmation email. Where tracking is available, this email will include a tracking number or tracking link. You can use this information to follow your parcel through the carrier’s tracking page or through the tracking section on our website, if available. Please allow some time for tracking information to update after dispatch, as carrier systems may not update immediately.

Delivery Issues If your parcel is delayed, missing, damaged in transit or marked as delivered but not received, please contact us so we can assist you.

Before contacting us, we recommend checking:

  • Your tracking information

  • Your delivery address

  • Safe places around your property

  • Whether someone else at the address accepted the parcel

  • Any delivery notice from the carrier

If the issue remains unresolved, please email us with your order number and any relevant details. We will review the situation and contact the carrier or fulfilment partner where needed.

Incorrect or Incomplete Addresses Please make sure your delivery address is complete and accurate before placing your order. Valyo Dublin is not responsible for delays or failed deliveries caused by incorrect, incomplete or outdated address details provided at checkout.

If you notice a mistake in your delivery address, please contact us as soon as possible at info@valyodublin.com. We cannot guarantee that an address can be changed after an order has already been processed or dispatched, but we will do our best to help.

If a parcel is returned due to an incorrect address, refusal of delivery or failure to collect it from a pickup point, any return shipping or re-delivery costs may be deducted from your refund, in line with our Return and Refund Policy.

Failed Delivery or Uncollected Parcels If a delivery attempt fails or your parcel is taken to a pickup point, it is your responsibility to follow the carrier’s instructions and collect the parcel or rearrange delivery within the stated timeframe. If the parcel is returned to the sender because it was not collected or delivery could not be completed, please contact us so we can review the next steps. Additional delivery costs may apply if the order needs to be resent.

Damaged Packages If your package arrives damaged, please contact us as soon as possible. To help us resolve the issue, please include:

  • Your order number

  • Photos of the damaged packaging

  • Photos of the damaged item, if the product itself is affected

  • A short explanation of the issue

If the item is damaged, faulty or incorrect, we will handle the case in line with our Return and Refund Policy.

Customs, Duties and Import Fees Orders may be dispatched through our international fulfilment network. Customs duties, taxes or import fees may apply depending on the origin of the parcel and applicable Irish regulations. If any customs duties, taxes or import fees are charged by the local authorities or delivery carrier, these are the responsibility of the customer unless stated otherwise at checkout. Customs processing may also affect delivery times.

Contact Information Have a question about delivery times, tracking, or shipping? Feel free to reach out to our customer service team.

  • Store Name: Valyo Dublin

  • Email: info@valyodublin.com

  • Customer Service Hours: Monday to Saturday, 9:00 AM – 5:00 PM (Irish Time)

We aim to respond to all emails within 24 to 48 hours.