Terms of service
TERMS OF SERVICE
OVERVIEW
This website is operated by Valyo Dublin. Throughout these Terms, the words “we”, “us” and “our” refer to Valyo Dublin and its legal operator, [INSERT LEGAL BUSINESS NAME].
We make this website, including all information, products, tools and services available through it, available to you subject to your acceptance of these Terms of Service and the policies and notices referenced on our website.
By browsing our website, creating an account, subscribing to our communications or placing an order, you are using our “Service” and agree to be bound by these Terms of Service (“Terms”).
These Terms apply to all users of the website, including visitors, customers, account holders and anyone who accesses or interacts with the website.
Please read these Terms carefully before using our website. If you do not agree with these Terms, you should not access the website or use the Service.
If you are a consumer, you have legal rights under Irish and applicable European Union consumer law. Nothing in these Terms is intended to remove, restrict or limit any statutory rights or remedies that cannot legally be excluded.
We may update these Terms from time to time by publishing a revised version on this page. Changes will apply prospectively and will not alter the terms of an order that we have already accepted unless required by law or expressly agreed with you.
Our online store is hosted by Shopify Inc., which provides the e-commerce platform that allows us to offer and sell our products to you.
How a Contract Is Formed
Placing an order
When you place an order through our website, you are making an offer to purchase the products in your basket under these Terms.
Before submitting your order, you will have an opportunity to review the products, quantities, delivery information and total price.
Order confirmation
After placing an order, you may receive an automated email confirming that we have received your order.
This email confirms receipt of your order only. It does not necessarily mean that your order has been accepted.
Order acceptance
A binding contract is formed when we expressly accept your order. This will normally occur when we send you an email confirming that your order has been dispatched or otherwise accepted.
Each accepted product may form a separate contract where products within the same order are dispatched separately.
Order refusal or cancellation
Before accepting an order, we may refuse or cancel it for a lawful and objectively justified reason, including where:
The product is unavailable
The product information or price contains an obvious error
We cannot verify your payment information
Payment has not been authorised
We reasonably suspect fraud, unauthorised activity or misuse of the website
The order appears to have been placed for unauthorised commercial resale
Delivery to the address provided is not available
The information supplied with the order is incomplete or materially inaccurate
The order breaches these Terms or applicable law
If we cancel an order before acceptance and payment has already been collected, we will refund the amount paid using the original payment method.
If an issue is identified after an order has been accepted, we will contact you and handle the matter in accordance with applicable law.
Nothing in this section affects your statutory consumer rights.
SECTION 1 – ONLINE STORE TERMS
By using this website, you confirm that you are at least 18 years old or that you are using the website with the consent and supervision of a parent or legal guardian.
You must not use our products, website or Service for any unlawful, fraudulent or unauthorised purpose.
You must not use the website in a way that breaches applicable laws or regulations, including laws relating to intellectual property, consumer protection, privacy, advertising, payment security or cyber security.
You must not upload, transmit or distribute viruses, malware, worms, malicious scripts or any other harmful code.
A material breach of these Terms may result in the restriction, suspension or termination of your access to the Service.
SECTION 2 – GENERAL CONDITIONS
We reserve the right to refuse or restrict access to the Service for a lawful and objectively justified reason.
Information you provide through the website, excluding payment card information, may be transmitted across different networks and adapted where technically necessary to communicate with connected systems, service providers or devices.
Payment card information is encrypted during transmission and processed through secure third-party payment providers. We do not normally receive or store your complete payment card details.
You must not copy, reproduce, duplicate, sell, resell or commercially exploit any material part of the Service, website access, website content or contact methods without our prior written permission, except where permitted by law.
Nothing in these Terms prevents you from using website content where such use is permitted under applicable copyright law.
The headings in these Terms are included for convenience only and do not affect their interpretation.
SECTION 3 – INFORMATION ON OUR WEBSITE
We take reasonable steps to keep information on our website accurate, complete and up to date.
However, website information may occasionally contain errors, delays or omissions. This may include information concerning product availability, colours, measurements, prices, promotions, delivery estimates or product descriptions.
General information published on the website should not be treated as professional, legal, financial, medical or other specialist advice.
Our website may contain historical or archived information provided for reference purposes.
We may update, correct, remove or change website content where reasonably necessary. Nothing in this section permits us to alter an accepted order in a manner that would unlawfully reduce your rights.
SECTION 4 – CHANGES TO PRODUCTS, SERVICE AND PRICES
We may change product prices, promotions, product ranges and website features without prior notice before an order is accepted.
The price applicable to your purchase will normally be the price displayed at checkout when you submit your order.
Once an order has been accepted, we will not increase the agreed price unless the change is required by law or expressly agreed with you.
We may modify, suspend or discontinue any part of the website, product range, Service or website functionality.
We will not be liable solely because a product, promotion or website feature is changed or discontinued before a contract is formed.
Nothing in this section excludes liability that cannot legally be excluded or affects an order we have already accepted.
SECTION 5 – PRODUCTS AND SERVICES
Some products may only be available online through our website and may be available in limited quantities.
Products are subject to our Return and Refund Policy and your statutory consumer rights.
We take reasonable steps to display product colours, images, materials, dimensions, sizing and details accurately.
The appearance of colours may differ depending on your screen, device settings, lighting and display configuration.
Product images are intended to represent the relevant products, but minor differences in colour, texture, finish or packaging may occur where they do not materially affect the product’s description or conformity with the contract.
Product descriptions, prices, promotions and availability may be changed before an order is accepted.
We may apply reasonable purchase limits per customer, household, payment method, address or order. Any material limits will be communicated before or during the ordering process.
We may discontinue products at any time, subject to orders already accepted.
Products supplied to consumers must conform to the sales contract and meet the standards required by applicable Irish consumer law.
Nothing in these Terms affects your legal rights where a product is faulty, damaged, unsafe, incorrect, not as described, not fit for its intended purpose or otherwise does not conform to the contract.
Online cancellation rights
For most products purchased online, consumers have a statutory right to cancel the contract without giving a reason within 14 days after receiving the goods.
After notifying us of the cancellation within the applicable period, the goods must normally be returned within a further 14 days.
Exceptions may apply to certain products, including personalised goods and sealed hygiene-sensitive products where the seal has been broken.
Further information about cancellations, returns, exceptions and refunds is provided in our Return and Refund Policy.
Our voluntary 30-day return period operates in addition to your statutory rights and does not replace or restrict them.
SECTION 6 – BILLING AND ACCOUNT INFORMATION
You agree to provide accurate, complete and current information when placing an order or creating an account.
This may include your:
Name
Email address
Billing address
Delivery address
Telephone number
Payment information
You are responsible for checking that your delivery and contact information is accurate before submitting an order.
You agree to keep your account and contact details updated so that we can process your orders, provide delivery updates and contact you where necessary.
You are responsible for keeping your account password confidential and for taking reasonable steps to prevent unauthorised access to your account.
You should contact us promptly if you believe your account has been accessed without permission.
We may refuse, limit or cancel an order where we reasonably believe that it is fraudulent, unauthorised, materially inaccurate, intended for unauthorised resale or otherwise in breach of these Terms.
If we change or cancel an order, we may attempt to notify you using the contact information supplied when the order was placed.
For further information about returns, refunds and exchanges, review our Return and Refund Policy.
SECTION 7 – THIRD-PARTY TOOLS
We may provide access to third-party tools, applications, payment services, tracking systems or website features that are not owned or directly controlled by us.
Availability of these tools may depend on the relevant third-party provider.
We do not control or guarantee the continuing availability, performance or content of independent third-party tools.
Your use of a third-party tool may be subject to separate terms and privacy policies issued by the relevant provider.
You should review the applicable third-party terms before using such a tool.
We may introduce new website features, tools or services in the future. Unless separate terms are stated, those features will also be subject to these Terms.
Nothing in this section excludes responsibility that we are legally required to accept.
SECTION 8 – THIRD-PARTY LINKS
Our website may contain links to third-party websites, payment services, delivery tracking pages, social media platforms or other external services.
These third-party services are not under our direct control.
A link does not necessarily mean that we endorse the third party, its products, its content or its business practices.
We are not responsible for losses caused solely by your independent use of a third-party website where those losses were not caused by our breach of contract, negligence or failure to comply with applicable law.
If you visit or purchase directly from a third-party website, the third party’s terms and policies will apply.
Complaints, claims or questions relating solely to products or services purchased directly from a third party should be directed to that third party.
This section does not apply where the third party acts as our fulfilment, payment, delivery or service provider in connection with a contract between you and Valyo Dublin.
SECTION 9 – COMMENTS, REVIEWS AND SUBMISSIONS
You may have the opportunity to send us comments, product reviews, photographs, feedback, suggestions, ideas or other content.
You retain ownership of intellectual property rights in content you submit.
By submitting content for publication, you grant Valyo Dublin and its operator a non-exclusive, worldwide and royalty-free licence to host, reproduce, display, format, translate and use the content for operating, improving and promoting our business and products.
This licence applies only to the extent reasonably necessary for those purposes and remains subject to applicable privacy, data protection and intellectual property laws.
Where your submission contains your personal information or image, our use of it will also be governed by our Privacy Policy and any consent requirements that apply.
We are not required to:
Publish every submission
Keep unsolicited business ideas confidential
Pay compensation for unsolicited submissions
Respond to every submission
We may moderate, reject, edit or remove content that we reasonably consider to be:
Unlawful
Fraudulent or misleading
Defamatory
Threatening, abusive or discriminatory
Obscene or sexually explicit
Harmful or unsafe
Infringing intellectual property or privacy rights
Unrelated to the relevant product or Service
Generated through spam or manipulation
Containing viruses, malicious code or deceptive links
You confirm that content you submit is accurate to the best of your knowledge and that you have the necessary rights and permissions to submit it.
You must not submit fabricated reviews, impersonate another person or conceal a commercial relationship that should legally be disclosed.
SECTION 10 – PERSONAL INFORMATION
Your submission and our processing of personal information through the website are governed by our Privacy Policy.
Our Privacy Policy explains how we collect, use, retain, disclose and protect personal information when you:
Browse the website
Create an account
Place an order
Subscribe to marketing communications
Submit a review
Contact customer support
Use other website features
Where cookies or similar technologies are used, further information will be provided through our Cookie Policy or cookie consent system.
SECTION 11 – ERRORS, INACCURACIES AND OMISSIONS
Information on our website may occasionally contain errors, inaccuracies or omissions.
These may concern:
Product descriptions
Product images
Measurements or sizing
Prices
Promotions and discounts
Shipping charges
Delivery estimates
Stock availability
Product variants
Other website information
Before accepting an order, we may correct errors, update information or refuse an order affected by a material error.
If payment has already been collected for an order that we do not accept, we will refund it.
Where a material error is identified after an order has been accepted, we will contact you and explain the available options.
We will not cancel or materially change an accepted consumer contract unless permitted by applicable law.
We are not required to update every piece of general website information immediately unless required by law or necessary to prevent misleading consumers.
Nothing in this section affects your statutory rights.
SECTION 12 – PROHIBITED USES
You must not use the website, Service or its content:
For an unlawful, fraudulent or deceptive purpose
To encourage or facilitate unlawful activity
To breach applicable laws, regulations or legal obligations
To infringe our intellectual property rights or the rights of another person
To harass, threaten, abuse, defame, intimidate or unlawfully discriminate against another person
To submit information that you know is false or materially misleading
To upload or transmit viruses, malware or harmful code
To collect, track, disclose or misuse another person’s personal information
To send spam, phishing communications or deceptive messages
To engage in unauthorised scraping, crawling, automated extraction or data harvesting
To interfere with website security or availability
To bypass security, access-control or payment systems
To misuse checkout, discount, promotion, referral or account features
To place orders using stolen or unauthorised payment information
To impersonate another person or misrepresent your identity
To interfere with another customer’s use of the Service
We may restrict, suspend or terminate access where we reasonably believe that a user has engaged in prohibited conduct.
We may also report suspected unlawful activity to payment providers, service providers or competent authorities where legally permitted or required.
SECTION 13 – WARRANTIES AND LIMITATION OF LIABILITY
We take reasonable steps to operate the website securely and reliably.
However, we do not guarantee that the website will always be uninterrupted, free from temporary errors or available on every device and network.
We may temporarily suspend access for maintenance, security updates, technical problems or circumstances outside our reasonable control.
Nothing in these Terms excludes our responsibility for providing products that conform to the contract or for complying with statutory consumer rights.
We are responsible for loss or damage that is a reasonably foreseeable result of our breach of contract, negligence or failure to use reasonable care and skill.
We are not responsible for loss or damage that was not reasonably foreseeable when the contract was formed.
Where you use our products or Service solely as a consumer, we are not responsible for business losses, including loss of business revenue, profit, contracts or commercial opportunities.
Nothing in these Terms excludes or limits liability for:
Death or personal injury caused by negligence
Fraud or fraudulent misrepresentation
Wilful misconduct
Defective products where liability cannot legally be excluded
A breach of statutory consumer rights
Any other liability that cannot be excluded or limited under applicable law
SECTION 14 – INDEMNIFICATION
You are responsible for losses directly resulting from your intentional or unlawful misuse of the website, your infringement of another person’s rights or content that you submit without the necessary rights or permissions.
To the extent permitted by law, you agree to reimburse Valyo Dublin, [INSERT LEGAL BUSINESS NAME] and their employees or service providers for reasonable losses, liabilities or expenses directly caused by such conduct.
This obligation does not apply:
To losses caused by our own negligence, breach of contract or unlawful conduct
Where you acted as a consumer and such an obligation would be unfair or disproportionate
Where the loss was not reasonably foreseeable
To the extent that liability cannot legally be imposed on you
Nothing in this section limits your statutory consumer rights.
SECTION 15 – SEVERABILITY
If any provision of these Terms is found to be unlawful, invalid or unenforceable, that provision will be interpreted or limited to the minimum extent necessary to make it enforceable.
If it cannot be made enforceable, it will be treated as removed.
The remaining provisions will continue to apply where they are capable of operating independently.
An unfair term will not bind a consumer. The remaining contract will continue where it can reasonably operate without that term.
SECTION 16 – TERMINATION
These Terms remain in effect while you use the website or Service.
You may stop using the website at any time.
Where account functionality is available, you may contact us to request closure of your account. Certain information may still be retained where required for legal, accounting, fraud-prevention or contractual purposes, as explained in our Privacy Policy.
We may restrict, suspend or terminate access to the Service where we reasonably believe that you have:
Materially breached these Terms
Used the website unlawfully or fraudulently
Created a security risk
Misused another person’s information
Interfered with the website or another user
Where appropriate and reasonably possible, we will inform you of the reason for the restriction.
Termination will not affect rights, obligations or liabilities that arose before termination.
Sections that are intended by their nature to continue after termination will remain effective.
SECTION 17 – ENTIRE AGREEMENT
These Terms, together with our Privacy Policy, Shipping Policy, Return and Refund Policy and any other terms presented during checkout, form the agreement between you and us regarding your use of the website and accepted orders.
Specific information presented on a product page or during checkout forms part of the contract where it relates to your purchase.
If there is a conflict between these Terms and mandatory consumer law, mandatory consumer law will apply.
If there is a conflict between these Terms and a specific written term expressly agreed for an order, the specific written term will apply to that order, provided that it is lawful.
If we do not immediately enforce a right under these Terms, this does not mean that we permanently waive that right.
SECTION 18 – GOVERNING LAW AND JURISDICTION
These Terms and contracts formed through our website are governed by the laws of Ireland.
The courts of Ireland will have jurisdiction over disputes relating to these Terms, the website or the Service.
If you are a consumer habitually resident in another European Union or European Economic Area country, you will retain any mandatory consumer protections provided by the law of your country of residence.
Nothing in this section prevents a consumer from bringing proceedings in another court where applicable consumer law gives the consumer that right.
Before starting formal proceedings, you and Valyo Dublin are encouraged to attempt to resolve the dispute directly through our customer service process.
Nothing in this section removes your right to use an applicable alternative dispute resolution procedure or to seek assistance from a competent consumer protection body.
SECTION 19 – CHANGES TO THESE TERMS
You can review the latest version of these Terms on this page.
We may update these Terms to reflect:
Changes to our business or Service
Changes to website functionality
Changes to payment, delivery or fulfilment arrangements
Changes to applicable laws or regulatory requirements
Security or fraud-prevention requirements
Corrections or improvements to clarity
Updated Terms will apply from the effective date stated on this page.
The version in effect when we accept your order will normally govern that order.
Changes will not retrospectively alter an accepted order or remove rights that you had when the contract was formed unless the change is legally required or expressly agreed with you.
Your continued use of the website after updated Terms take effect will mean that the updated Terms apply to your future use of the website.
SECTION 20 – CONTACT INFORMATION
If you have questions about these Terms, contact us by email or through the contact form on our website.
Store name: Valyo Dublin
Email: info@valyodublin.com
Valyo Dublin is operated by
Business Name:
Business Registration Number:
Registered Business Address:
Customer service hours:
Monday to Saturday
9:00 AM – 5:00 PM Irish time
We aim to respond to emails within 48 hours.
Last updated: 22.7.2026